Loan Servicer

Invest In You! Tri City National Bank is not just a bank; it's your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.

Under the direction of the Loan Services Manager, performs daily functions utilizing the FIS/IBS loan system for data entry, payment processing and maintenance requests of the bank’s consumer, mortgage and commercial loans. This individual must be knowledgeable in servicing procedures, with a strong background in customer service and problem solving.  The Loan Servicer must be able to work in a fast-paced environment and maintain a high level of accuracy while meeting all deadlines.  This position also requires excellent communication and interpersonal skills. 

Compensation: $20.00 - $28.00 per hour depending on experience.

This position is located on-site in West Allis, WI.  

• Performs loan data entry of customer and loan information on the IBS loan system for new consumer mortgage and consumer non-real estate consumer loans, as well as new and renewal commercial loans.
• Handles all calls and email inquiries to Loan Services from internal personnel, authorized third parties and bank customers, related to loan accounts including information research and error resolution requests.
• Makes adjustments and corrections to loan account records as needed while complying with regulations and laws related to loan servicing
• Assist with escrow functions including annual escrow analysis, monitoring hazard insurance payments and PMI removal.
• Assists in reviewing daily reports for the purpose of identification of adjustments and reconciliation of posting errors to loan accounts and special projects relating to the loan system.
• Responds to loan officer and authorized third party requests for loan payoff quotes and prepares written loan payoff letters in accordance with bank policy and procedure.
• Performs quality verification all new and renewal loans processed by other employees to confirm accuracy.
• May handle special projects relating to data entry on the loan system for other loan services functions such as monthly customer outreach letters, annual disclosures, report preparation or error resolution.
• Responsible for additional duties as assigned.

• Experience in banking, loan servicing or customer service required. Understanding of basic bank transactions and loan products preferred. 
• Ability to gain working knowledge of Tri City National Bank’s policies and procedures, products and services. 
• Strong verbal, written and organizational skills with the ability to prioritize tasks and problem solve.
• Proficiency in Microsoft Office.
• A relatively high degree of customer service orientation is needed for this position, including effective oral and written communication skills, sensitivity, judgement, and initiative. 
• Ability to perform detailed, analytical work and make independent decisions with a high degree of accuracy.

Why Join Us: 

• Community Impact: Be part of a local bank deeply rooted in community values, contributing to the growth and prosperity of our neighborhoods.
• Innovation: Embrace a dynamic and evolving work environment that encourages fresh perspectives and continuous learning.
• Career Growth: Unlock future opportunities for personal and professional development as you navigate through our Pathways for Success.
• Celebration of Success: Join a team that values and celebrates individual and collective achievements.
• Work Life Balance: No early mornings or late nights, enjoy a predictable schedule with major holidays off.
• Great Employee Benefits that start on the 1st of the month after your hire date!
• Part-Time:
• 401(k) with company match** 
• Up to 20 hours of paid vacation after 6 months
• Full-Time:
• 401(k) with company match
• Tuition reimbursement
• Medical, dental, and vision coverage
• Paid vacation and more! 

Equal Opportunity Employer/Veterans/Disabled 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Reasonable Accommodation

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 414-761-1610 or hr2@tcnb.com

(**Must be 21 to enroll in 401(k), and must work an average of 20+ hours per week in order to be eligible for paid vacation.)